...If your problem is complicated or you want to have a longer discussion about various treatments, make a second appointment. -- Keep an open mind. Don't assume you've found the answer to your problems hidden in an obscure Web site.

...a nightmare. His home page had been hijacked and couldn't be restored. Google searches were being diverted to obscure Web sites, and pop-up adds were everywhere. By now I know enough to see a computer possessed by spyware, malware and adware...