...or going through things with the doctor again and again," said Steve O'Dell, a health consultant with the First Consulting Group in Denver. "If Kaiser can deliver care more efficiently than others because they have all the elements of an...

...5 million, plus millions more for customizing, staff training and maintenance, said Classen, who works for First Consulting Group of Long Beach, Calif., which helps hospitals choose computerized systems. Most hospitals making big investments...