...about the way you use your accounts, then hunt for the best ones with the lowest cost," said Jean Ann Fox, director of consumer protection for the Washington-based Consumer Federation of America. "And you need to manage your accounts carefully...

...Internet has changed the way consumers gather information, shop and do business," Federal Trade Commission director of consumer protection Jodie Bernstein said. "It's also changed the way law enforcers and consumer protection agencies do business...

...Considering the laundry list of unfair and deceptive practices in this case, it's a mystery to us why Miss Cleo and her employers haven't seen this coming," said Howard Beales, the agency's director of consumer protection.