BOSTON -- Her task seems simple enough: Find a flight from New York to San Antonio, using an automated telephone system that responds to the human voice. The caller, however, quickly confronts a ticket of misunderstanding...

...of the first states to receive unemployment filings via the Internet without staff assistance or through an automated telephone system. The online applications are posted on the state's Department of Economic Security Web site. "We really...

...for crime victims around the state by the end of the year, according to state officials. That's when a new automated telephone system will be expanded statewide to notify victims and other interested people when criminals are released from jail...

WALKER -- Cass County will try phasing in a new automated telephone system at the courthouse in 2004, with the hope, if the system works, that the receptionist-switchboard operator position can be...